Talk to a Tech:

Frequently Asked Questions

You can access our secure online payments portal at

Here are some additional documents to assist you:





Configuration settings for customers who use our POP and IMAP ZIMBRA mail services can be found here:

Email settings for SMTP, POP and IMAP

The following guides will walk you through the setup process.



***If you are unsure of your email settings, please contact NetSource One at 989-498-4534.*** 

Files can be uploaded on our upload page found here.

  1. Enter the passcode given to you by NetSource One.
  2. Enter the text from the image to gain access to the form.
  3. Completely fill in the form, providing your email address and fill in the comments section with the purpose of the upload, and name of the intended recipient.
  4. Select the file to upload.  You are limited to 5 files at a time.
  5. After selecting files, wait for the form to complete itself.

  • M-F 7:30am – 5:30pm
  • 24/7 on-call services

Call 989-498-4535 and ask for your account manager. 

Call 989-498-4535 and ask for your account manager. 

  • Urgent items – call 989-498-4534
    • Immediate
  • High Priority – call 989-498-4534
    • -1-2 business hours
  • Normal Priority – submit a ticket
    • -4-8 business hours
  • Low Priority – submit a ticket
    • -1-2 business days
You will need to be set up with a login to review service tickets.  Once you have a login, you can go to our support portal.

You can submit support requests 24/7 using our online support request form.  We have techs on call 24/7 to answer your request and find resolutions to your issues.

The first thing an Internet Service Provider will request is for you to reboot the modem.  You can use the following guide to walk you through the process:

Rebooting a Modem

We provide easy access to a number of files that customers may need.  Our download page lists the latest versions of these pages.  

Security News

Locky Email Virus Spreading Like Wildfire

Stop Threats Before They Hit the Network

As some of you may know there is a devastating email virus spreading like wildfire. The Malware is called “Locky”. It is disguising itself as an email attachment and has been using various file types (Word Doc, Excel, ZIP, PDF and etc.). Once you open the attachment Locky Malware can encrypt 164 different file types. Locky encrypts files on all fixed drives, removable drives and also on RAM disk drives. The hackers are after your money, they are trying to get users to pay them to remove the virus, do not follow payment instructions or give your personal information!!!

How to reduce risk of being infected:

  • Use an advanced email firewall service such as Barracuda
  • As always, don’t open suspicious attachments (e.g. .doc, .xls, and .zip files)
  • Keep recent backup copies of important data in a secure place either online or offline
  • Ensure that your system and applications are fully updated and patched
  • Disable Microsoft Office macros by default and never enable macros in strange/unknown attachments that you receive via email

We have been seeing a large increase of the message types on our Barracuda Anti-Spam filter over the last 72 hours. Our Barracuda Anti-Spam filter is currently catching the emails and attachments for all of our Anti-Spam customers, but everyone is still at risk until the threat is fully detectable. For those who are unaware the Barracuda Email Security Gateway is integrated with a cloud-based service that pre-filters email before delivery to the onsite Barracuda Email Security Gateway. The Cloud Protection Layer is continuously updated with definitions in real time from Barracuda Central. In addition, Barracuda’s global cloud infrastructure provides the flexibility to handle email surges during specific periods of the day and during Denial of Service attacks. For our clients who do not use Barracuda or other spam firewall please contact us with any questions or concerns.

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