Frequently Asked Questions

You can access our secure online payments portal at account.nsoit.com.

Here are some additional documents to assist you:

 

 

Yes.

 

Configuration settings for customers who use our POP and IMAP ZIMBRA mail services can be found here:

Email settings for SMTP, POP and IMAP

The following guides will walk you through the setup process.

 

 

***If you are unsure of your email settings, please contact NetSource One at 989-498-4534.*** 

Files can be uploaded on our upload page found here.

  1. Enter the passcode given to you by NetSource One.
  2. Enter the text from the image to gain access to the form.
  3. Completely fill in the form, providing your email address and fill in the comments section with the purpose of the upload, and name of the intended recipient.
  4. Select the file to upload.  You are limited to 5 files at a time.
  5. After selecting files, wait for the form to complete itself.

  • M-F 7:30am – 5:30pm
  • 24/7 on-call services

Call 989-498-4535 and ask for your account manager. 

Call 989-498-4535 and ask for your account manager. 

  • Urgent items – call 989-498-4534
    • Immediate
  • High Priority – call 989-498-4534
    • -1-2 business hours
  • Normal Priority – submit a ticket nsoit.com/support
    • -4-8 business hours
  • Low Priority – submit a ticket nsoit.com/support
    • -1-2 business days
You will need to be set up with a login to review service tickets.  Once you have a login, you can go to our support portal.

You can submit support requests 24/7 using our online support request form.  We have techs on call 24/7 to answer your request and find resolutions to your issues.

The first thing an Internet Service Provider will request is for you to reboot the modem.  You can use the following guide to walk you through the process:

Rebooting a Modem

We provide easy access to a number of files that customers may need.  Our download page lists the latest versions of these pages.  
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